General
What guarantees the quality of the Ortel Mobile network?
Ortel Mobile uses the network of KPN Group Belgium in Belgium, so you can be assured of excellent call quality and network coverage.
To which countries can I make calls with Ortel Mobile?
You can use Ortel Mobile in over 100 countries, including Belgium. New countries are being added all the time. Please go to our Tariff Page to know everything about our rates for each country.
What is voicemail?
Voicemail is a digital answering service that can take messages for you when you are unable to take calls. Voicemail allows you to listen to messages, to record a personal greeting and to enter and change personal settings. Voicemail is active even if your mobile phone is switched off. If someone has left you a voicemail message, you will receive an SMS telling you that you have a voicemail message. Messages that you have listened to are saved for 72 hours. Messages that you have not listened to are also saved for 72 hours. You do not pay to receive voicemail messages in Belgium. You pay the normal call rate to listen to voicemail messages. When you are abroad, you pay the international rate to receive and listen to voicemail messages.
How do I set up my voicemail?
Call 1 9 9 6 and follow the instructions to record personal message and set up a voicemail PIN code. A personal message offers your callers the certainty that they did contact you. If you do not record a personal message, then callers hear solely a standard message with your mobile number. The voicemail PIN code enables you to listen to your voicemail messages from abroad or from another phone.
How can I listen to my voicemail?
To listen to your voicemail from your mobile phone, call 1 9 9 6. From another phone: call 0486 191996 .
You will need your PIN code for this. To listen to your voicemail abroad, call +32 486 191996 From a landline call +32 486 191996 You will need the PIN code you set up in Belgium.
How it works
Once you have bought an Ortel Mobile prepaid SIM card, insert it into your mobile phone and you are ready to start making and receiving calls in Belgium and abroad at extremely low rates! Your SIM card includes € 7,50 call credit! To add call credit to your SIM card, simply buy top up online or in one of the many sales points in Belgium, including petrol stations, supermarkets and Telecom shops. Click here to buy online now.
How do I insert my SIM card?
Just place the SIM card in your mobile phone and switch the phone on (refer to your mobile phone manual for instructions if needed).
When you have switched on your mobile phone, you will be asked to enter your PIN code. This is initially set to 0 0 0 0. After entering the PIN code, you will be able to make and receive calls immediately since you have received a free call credit when activating.