Topping up / Call credit
How can I check my call credit?
You have two options:
- Call 1 9 6 6 free of charge and follow the instructions. After a few seconds you will hear how much call credit you have left
- SMS BAL to 1966
Where can I buy top up cards?
You can easily buy your credit online or at one of the many sales points, including petrol stations, supermarkets, telecom shops and newsstands.
How can I top up?
On your top up card or e-voucher you will find your 15-digit top up code. With your mobile phone you call 1966 (free) and follow the instructions. You then give in your 15-digit top up code that you find on your top up card or e-voucher. Your call credit has now been topped up.
You can also top up your credit by text message. To do this, text "LOA" and your 15-digit top up code to 1966.
When you are abroad and topping up via 1 9 6 6 is not possible, you can top up by calling +32 486 19 1966.
What can I do if I have no more call credit left?
If there is no call credit left on your SIM card, you will no longer be able to make calls or send SMS messages. You will however be able to receive calls and SMS messages, make calls to emergency numbers and use the free services and the free top up service 1 9 6 6 during one month.
Do not hesitate to top up quickly!
What is an e-voucher?
An e-voucher is an electronically generated voucher with a unique top up code. E-vouchers can be bought at petrol stations and supermarkets. To use them, simply use the instructions of the traditional top up cards.
How long is my call credit valid for?
Your call credit is valid for six months. If you do not top up your call credit within six months you will lose your remaining call credit. For the next 30 days you will only be able to call emergency numbers and free service numbers, such as the top-up number. You will still be able to receive calls. If you do not top up your call credit within this 30-day period, your mobile number will be withdrawn and you will lose any remaining call credit. If you top up your call credit during the 30-day period, your new call credit will be valid for six months and any call credit that remained at the end of the first six months will be refunded. Please note: You cannot claim call credit that has expired.