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Ortel services to stop soon

As a result of Lycamobile acquiring Ortel Mobile NV in March 2017, Ortel will soon cease to be in operation in Belgium and all Ortel mobile SIM cards will expire.

But do not worry!

To ensure that you do not lose any credit or products currently installed on your Ortel SIM, Lycamobile is inviting you to simply switch to Lycamobile Belgium, Belgium’s largest virtual mobile operator.

For no extra cost, Lycamobile Belgium will match the current product and credit on your Ortel SIM card, as well as match any current Ortel offers you may have subscribed to. In addition, if you switch you will receive 20€ free credit.

In joining the Lycamobile Belgium network, you will become part of the world’s largest virtual mobile operator, currently operating in 23 countries. Joining this network will allow you to take advantage of a huge array of product and network benefits which includes enjoying local call prices when roaming in any of the countries across the world that Lycamobile operates in.

To switch to a Lycamobile Belgium SIM card is easy. You can do it directly from your phone, at one of our many retail points, or by calling Customer Services, or online.

We look forward to welcoming you to the Lycamobile worldwide network.

It’s simple to transfer your Ortel number to Lycamobile, with many different options available to you. You can do it directly from your phone, at one of our many retail points, by calling Customer Services, or online.
Simply follow the easy steps listed below.

Directly from your phone

  1. Order a Lycamobile SIM card online and register it at your nearest retail points or collect in store.
  2. Insert your Lycamobile SIM card, dial *123* followed by your Ortel number and then # (e.g. *123*3212345678#).
  3. Reinsert your Ortel SIM back into your handset. An SMS with your temporary four-digit PIN will be sent to your Ortel number.
  4. Reinsert your Lycamobile SIM card, dial *121* followed by your Ortel number and *, then your temporary four-digit PIN followed by # (e.g. *121*3287654321*0000#). This will begin the transfer process.

At one of our retail points

  1. Order a Lycamobile SIM card online and register it at your nearest retail points or collect in store.
  2. The retailer will register your new SIM and request for your temporary four-digit PIN to be sent to your Ortel number.
  3. 3. Provide your temporary four-digit PIN, Ortel number and Ortel ICCID number to the retailer, who will begin the transfer process.

Through Customer Services

  1. Order a Lycamobile SIM card online and register it at your nearest retail points or collect in store.
  2. Call Customer Services on *1976* from your new Lycamobile SIM card (no charge) or dial 0800 49 811 from another phone (charges may apply). The Customer Services agent will require your Ortel number, Ortel ICCID number and your new Lycamobile number.
  3. The Customer Services agent will send your temporary four-digit PIN to your Ortel number. You will then have to confirm this temporary four-digit PIN with our Customer Services agent, who will begin the transfer process.

Online

  1. Either log in to your My Lycamobile account or visit our dedicated page www.lycamobile.be/ortel-customers.
  2. Enter your Ortel number and Ortel ICCID number, then click Get PIN to retrieve your temporary six-digit PIN, which will be sent to your Ortel number.
  3. Enter your temporary six- digit PIN on the page, click Validate and then enter your Lycamobile number and Lycamobile ICCID number.
  4. Click Submit and the transfer process will begin.
1. Why is Ortel ceasing operations?

In March 2017, Lycamobile acquired Ortel Mobile NV, from the telecommunications provider Telenet Group BVBA. As a result, Ortel will soon cease to be in operation and all Ortel mobile SIM cards will expire. We are contacting you to notify you that Ortel will soon cease to operate and to offer you the opportunity to switch to a Lycamobile SIM card, retaining your current phone number, credit and products, for free.

2. I have credit and special bundles/products on my Ortel SIM; what will happen to these?

If you switch to a Lycamobile SIM card, we will match the credit the products you currently have (at the time of transferal) onto your new Lycamobile SIM card, ensuring you don’t lose any money or benefits.

3. Will I be able to keep my Ortel Mobile telephone number when I switch?

Yes. When you switch to a Lycamobile SIM card, all your details, including credit, products and telephone number will be transferred.

4. How do I transfer my Ortel number to Lycamobile?

It’s simple. Order a Lycamobile SIM card online and register it at your nearest retail point or collect one in store. Once you have your new Lycamobile SIM card the transfer process can be done directly on your phone, at your nearest Lycamobile retail point, through Customer Services (dial 1976), or online at www.lycamobile/en/ortel-customers. For more information, please see our User Guide (above).

5. Can I order a Lycamobile SIM card from anyone selling them?

You can order a Lycamobile SIM card online and bring it to your nearest retail points or collect in store. To find the nearest official Lycamobile agent or point of sales, you can use the ‘Store Locator’ function on the website: http://www.lycamobile.be/en/storelocator

6. What information do I need to transfer my Ortel number to Lycamobile?

All you need is your Ortel mobile number, your Ortel ICCD number, and your new Lycamobile number, which can be found on the SIM pack or by dialing *101# from your Lycamobile SIM.

7. What is a PIN?

It is a four or six digit password sent as an SMS to authenticate the user to transfer your number. Remember, your Ortel SIM card must be in a device and switched ON for the SMS to deliver.

8. What happens to my credit when I transfer my number to Lycamobile?

Your exact balance will be transferred to Lycamobile once the transfer process has been completed.

9. What happens to my bundle when I transfer my number to Lycamobile?

Your bundle will be transferred to Lycamobile. The name of the bundle will be different, but the allowance will be the same and it will expire as per your original Ortel bundle expiry date.

10. Will I still get free calls to Ortel numbers?

Yes. You can still enjoy free calls when you transfer your number to Lycamobile. In addition, as a Lycamobile customer, you will also be able to enjoy free calls to other Lycamobile numbers.

11. How long will it take to transfer from an Ortel SIM to a Lycamobile SIM?

Once we have received your request, it usually takes about 24 hours to transfer your number. You can still make and receive calls, send and receive texts and use data on your temporary Lycamobile number.

12. I’ve forgotten my Ortel ICCID, how do I find it?

Your Ortel ICCID is displayed on the SIM card found in your starter pack. If you can’t find your ICCID, please contact our Customer Services team on 1976 (free of charge) from your Ortel SIM or call +32 (0) 78 050 010 from another phone (charges may apply).

13. Do I have to switch to a Lycamobile SIM card?

No, you are entitled to switch to any provider you wish. However, unlike other providers, Lycamobile is committed to matching the credit and products of all Ortel customers.

14. What are the benefits of switching to Lycamobile?

There are many benefits to switching to Lycamobile. As an Ortel customer, you will retain your current phone number, credit and products, for free. If you switch, you will receive 20EUR free credit to use on national calls & SMS for 30 days if you switch before 31 January 2018.

15. How many countries is Lycamobile operating in?

Lycamobile is available in: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Spain, South Africa, Sweden, Switzerland, UK, Ukraine, Hong Kong, Tunisia, USA and Australia.

16. Is my data protected?

All data collected by Lycamobile is protected under the Protection of Personal Data Act.